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Q: How can I get more details about the HP NC364T PCI Express Quad Port Gigabit Server Adapter issue ? |
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Click on "Customer Advisory" in the left nav of this website.
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Q: Do I have to pay for the replacement HP NC364T PCI Express Quad Port Gigabit Server Adapters that I order ? |
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There is no charge for the HP NC364T PCI Express Quad Port Gigabit Server Adapters that qualify for replacement and are returned to HP in the requested timeframe.
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Q: How do I order a replacement HP NC364T PCI Express Quad Port Gigabit Server Adapter ? |
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Click on "Instructions" in the left nav of this web site
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Q: How do I return the identified HP NC364T PCI Express Quad Port Gigabit Server Adapters that I removed from my system? |
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Click on " Return Process" in the left nav of this web site
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Q: The HP NC364T PCI Express Quad Port Gigabit Server Adapter I received is not functional. How do I obtain a replacement? |
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Please contact us to request a replacement HP NC364T PCI Express Quad Port Gigabit Server Adapter. Please include the original order number and a replacement will be sent immediately. Return the non functional HP NC364T PCI Express Quad Port Gigabit Server Adapter to HP immediately .
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Q: My shipment did not come with the prepaid returns documentation. How do I get a new set so I can return the identified HP NC364T PCI Express Quad Port Gigabit Server Adapters? |
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Please contact us to request a new “Return Kit”. A replacement will be sent immediately.
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7. |
Q: Who can I contact for any questions I may have about this Customer Advisory? |
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Please Click here
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Q: What server models support the HP NC364T PCI Express Quad Port Gigabit Server Adapter options? |
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This is an option card that can be purchased by customers for use in most ProLiant DL and ML servers. No models ship standard with this card – it’s an option card.
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Q: Which HP NC364T PCI Express Quad Port Gigabit Server Adapters are potentially affected? |
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Utilities capable of identifying potentially affected NC364T adapters are available on this website.- Are any other NC-series adapters affected?
No.
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Q: Where will links be posted for the utility downloads? |
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Click on "Adapter Identification Utilities" in the left nav of this website.
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Q: How quickly should customer(s) run the utility to identify potentially affected HP NC364T PCI Express Quad Port Gigabit Server Adapters? |
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Customers are encouraged to run the utility and begin their replacements at their earliest convenience.
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Q: What information does the customer need to provide to identify potentially affected HP NC364T PCI Express Quad Port Gigabit Server Adapters? |
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Customers will need to:- access the NC364T Customer Response WebSite
- download the appropriate utility for their environment
- run the utility to identify the potentially affected adapters
- access the NC364T Customer Response Website and copy/paste or input the MAC addresses that reflect "REPLACE" results. It is not necessary to input the Mac addresses that result in an "OK" status.
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Q: What should customers with affected HP NC364T PCI Express Quad Port Gigabit Server Adapters do? |
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Access the NC364T Customer Response Site or Contact HP. By accessing the NC364T Customer Response Site, you will be able to place your order sooner. If you choose to contact HP Support Center, the support agent will direct you to the NC364T Customer Response Website.
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Q: How quickly can identified HP NC364T PCI Express Quad Port Gigabit Server Adapters be replaced? |
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The utility that identifies potentially affected NC364T adapters is available on the NC364T Customer Response Website. Once the utility results are obtained and validated by HP, the order(s) will be processed for the appropriate number of HP NC364T PCI Express Quad Port Gigabit Server Adapters.
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Q: If I have quite a number to replace, do I order all that I need for my environment now? |
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HP strongly encourages customers to only order the amount they plan to remediate so to return replaced product within 2 weeks. We have limited our quantities to 25 HP NC364T PCI Express Quad Port Gigabit Server Adapters per order.
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Q: Will I need to return the HP NC364T PCI Express Quad Port Gigabit Server Adapters that are taken out of the servers? |
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Yes. HP will provide the return information and labels. Customers must use the same packaging that was sent with the replacement adapters.
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